PRIVACY POLICY

INTRODUCTION

Hoffman Estate Realty respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains how we collect, use, protect, and disclose information when you visit our website, contact us, inquire about our consulting services, or communicate with us by telephone, email, or SMS.

INFORMATION WE COLLECT

We may collect personal information that you voluntarily provide, including your name, business or organization name, email address, telephone number, service interests, inquiry details, and the contents of messages you send to us.

If you communicate with us by SMS, we may collect your telephone number, message content, opt-in and opt-out status, and the dates and times of messages.

We may also collect limited technical information associated with website use, such as browser information, device information, IP address, and website interaction data, where such information is collected through the website or its service providers.

HOW WE USE PERSONAL INFORMATION

We use personal information to respond to inquiries, communicate with prospective and existing clients, provide requested consulting services, coordinate business activities, administer agreements and payments, maintain records, protect our website, address security concerns, and comply with legal obligations.

We use SMS-related information specifically to support SMS communications that you have consented to receive, respond to customer care inquiries, manage communication preferences, and maintain appropriate records of consent and messaging activity.

INFORMATION SHARING

We do not sell personal information.

We may disclose information to service providers that help us operate our website, manage business communications, process payments, maintain records, or provide other necessary business services.

These providers may access information only as reasonably necessary to perform their services, subject to applicable contractual, confidentiality, and legal obligations.

We may also disclose information when required by law, in response to lawful legal process, to protect rights or safety, to investigate suspected fraud or security incidents, or in connection with a business transfer where legally permitted.

Any disclosure will be limited to what is reasonably necessary for the applicable purpose.

SMS consent and mobile information are excluded from sharing with third parties or affiliates for their marketing or promotional purposes. We do not share SMS consent with third parties.

PAYMENT INFORMATION

If payments are accepted for consulting services, payment information may be processed by a third-party payment processor.

Payment processors handle payment information under their own privacy policies and security practices.

We may receive transaction-related information, such as payment status, amount, date, and billing details needed for accounting and service administration.

We do not intend to collect full payment card details directly through ordinary website contact forms.

DATA RETENTION

We retain personal information for as long as reasonably necessary to respond to inquiries, provide services, maintain business and transaction records, document consent and communication preferences, resolve disputes, protect our legal interests, and meet applicable legal requirements.

Retention periods depend on the nature of the information and the reason it was collected.

When information is no longer reasonably needed, we take appropriate steps to delete it or otherwise handle it in accordance with applicable law.

DATA SECURITY

We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, and disclosure.

No method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

COOKIES AND TECHNICAL INFORMATION

Our website or its service providers may use cookies or similar technologies to support website functionality, understand website usage, and improve performance.

You may be able to manage cookies through your browser settings.

Disabling certain cookies may affect website functionality.

YOUR PRIVACY CHOICES

You may contact us to request information about personal information we hold about you, correct inaccurate information, or ask that information be deleted, subject to applicable law and any record-retention requirements.

Where applicable law provides additional privacy rights, we will handle eligible requests in accordance with that law.

You may opt out of SMS communications at any time by replying STOP.

You may request assistance by replying HELP or by contacting us through our website.

Opting out of SMS does not automatically opt you out of other forms of communication that you have separately authorized or that are otherwise permitted by law.

CHILDREN'S PRIVACY

Our website and consulting services are intended for business and general audiences, not specifically for children.

We do not knowingly collect personal information from children in violation of applicable law.

If you believe a child has provided personal information to us, please contact us so that we can review the matter and take appropriate action.

THIRD-PARTY WEBSITES AND SERVICES

Our website may refer to third-party websites or services.

We are not responsible for the privacy practices, content, or security of independent third parties.

We encourage you to review their privacy policies before providing information to them.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal obligations.

The revised version will be posted on our website with an updated effective date.

Changes apply prospectively unless otherwise required by law.